Routier Ltd. (“Routier”, “we”) is committed to maintaining the privacy of its users (“user”, “you”). The following information describes how Routier collects and processes information via its website (the “Website”) and Services (as defined below).
Routier provides hospitality entities (“Clients”) with AI operations and marketing solutions founded on guest-centric and staff-centric methodologies, to improve brand reputation, optimize venue and staff performance as well as increase guest satisfaction and loyalty (“Services”).
Information from which you can be personally identified may also be collected, including but not limited to your name, email address, telephone number, and the location of the computer through which you used the Website (hereinafter: “Personal Information”). Personal Information shall be collected if you are a user of our Website, a Staff Member User or our Guest Service User, and all as described below.
Users of our Website
When you contact us via the Website, we will collect your full name, e-mail address, phone number, your company name and the content of your inquiry.
Requesting a Demo
If you wish to request a demo to use our Service, we will collect you full name, e-mail address, phone number and company details to provide you with our demo.
Statistics collected as you browse our Website
We collect organizational and Personal Information of our users when they are visiting our Website, such as visited pages and information about which browsers & devices users use to visit our Website.
Users of our Services
Registration to our Services
In order to register to our Service, you may be required to create an account (“Account”). During the process of creating the Account, you will be requested to provide us with your contact details, including but not limited to your full name, email address and phone number.
Staff Member User
If you are a staff member working for our Clients, we will collect your Account information to provide you with access to the Services, which will enable you to interact with our Guest Service Users.
Guest Service User
If you are our Guest Service User, we may collect your Account information and contact information. We may also collect your reservation details, including but not limited to, your check-in dates, loyalty member information and room number. We may collect such information via our Client’s Property Management System or from the reservation platform from which you made your reservation or from you when you directly provide it to us. When you use our Services, we will collect any information you choose to submit.
Use of Information
We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.
We process the Personal Information where it is necessary for the adequate performance of the contract we have with you or you have with our Clients regarding the requested Services.
We process this information in light of our legitimate interest in improving the Services as well as our Clients’ legitimate interest in improving their hospitality services, to allow our users to have the best experience.
We may use your information to detect and prevent fraud, abuse and security incidents in the following ways;
We process this information in light of our legitimate interest in improving our Website and Services and enabling our users to browse in a secure environment.
We process this information in light of our legitimate interest to personalize your experience, customize our content and provide you with promotional offers relevant to our Services.
Disclosure of Information and Transfer of Data
In order to perform our contractual and other legal responsibilities or purposes, we may, from time to time, need to share your Personal Information with third parties. We will need to share your Personal Information with our Clients to enable you to enjoy their hospitality services or work under their policies and procedures. We may as well share your Personal Information with our affiliates, subsidiaries or any third party service providers and individuals to facilitate our Services or any portion thereof, such as marketing, data management or maintenance services. We may also share your information with analytics service providers for analytics services. Such analytics service providers set their own cookies or other identifiers on your computer, through which they can collect information about your usage of our Website. This helps us compile aggregated statistics about the effectiveness of our Website and Services.
We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you may also be released in order to comply with any valid legal obligation or inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the Website or Services to perform an unlawful act or omission or take any act or omission that may damage Routier, its property and goodwill, or if there is an attempted breach of the security of the Website and Services or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.
You have the right at any time to request to access or modify your information. To exercise these options, please contact us at firstname.lastname@example.org.
In some jurisdictions, in particular those located within the European Union (the "EU") or within the European Economic Area (the "EEA"), you may be afforded specific rights regarding your Personal Information. Subject to such eligibility, you may have the following rights to:
Generally, with regard to information collected on our Website, Routier is a "Data Controller". Therefore, if you wish to exercise the above mentioned rights, please contact us, and we will make our best efforts to fulfill your request.
If you are a Staff Member User or a Service User, with respect to your Personal Information collected on behalf of our Clients, in the course of using the Services, Routier is considered a “Data Processor”. If you wish to submit a request to exercise any of the above rights, you may do so by contacting the respective Client who provides you with their hospitality services or for whom you work for. If you do wish to submit such request to us, we will make our best efforts to facilitate your request, pursuant to our Client’s instructions.
Opt In or Opt Out
You are always in control of your data, and if you choose to receive information from us, or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by writing to email@example.com. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.
Links to Other Websites
We deploy industry standard or better measures to ensure the security, confidentiality, integrity and availability of the Personal Information we process. We maintain physical, technical and administrative safeguards, and test and update these periodically. We endeavor to restrict access to Personal Information on a ‘need to know’ basis for the provision of Services to you. No such measures are perfect or impenetrable. In the event of a security breach, we will take all reasonable action to minimize any harm. Although we will do our best to protect Personal Information, we cannot guarantee the security of data transmitted to our Website or to our Clients, and transmission is at the users own risk.
Generally, Routier does not retain information longer than necessary to provide its Services and for its reasonable business and lawful needs. If you withdraw your consent to us processing your Personal Information, we will erase your Personal Information from our systems, unless the Personal Information is required for Routier to establish, exercise or defend against legal claims or it is necessary for the performance of the requested Services.
The Website and Services are not intended for children under the age of 16. We do not, knowingly or intentionally, collect information about children who are under 16 years of age.
IF YOU ARE UNDER THE AGE OF 16 YOU MAY NOT USE THE WEBSITE AND SERVICES, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY
Governing Law and Jurisdiction
This page was updated on _______ 2019