an innovative digital solutions company for the hospitality industry, today announced that it was rewarded a U.S. Patent for its unique hotel guest engagement technology, one of the main features that comprises its Hotel Management Platform. Routier’s state-of-the-art engagement solutions help hotels and hotel groups enhance and improve guest experience and guest satisfaction by allowing them to engage with their guests in real-time, without requiring the guests to download a thing.
“The key is making it as seamless as possible for your guests to connect with your staff, during their stay, in order to reduce their effort in getting their problem or request solved,” says Gal Bareket, CEO of Routier. “All guests really want is a simple, quick solution to their problem; they don’t want to keep switching channels and having to repeat information every time.”
Routier’s patented technologies have created an environment where no aspect on the guests’ device is affected by the engagement solutions, meaning that there is 0 delay or latency on their device, no matter where they are surfing the web. This truly seamless experience begins on the Wi-Fi and continues over any channel of communication that the guest prefers. Once the guest makes a request, reports an issue, or wishes to continue engagement, the hotel staff is alerted in real-time and can continue the dialogue over Routier’s Guest Messaging Hub or solve any issue with their Ticket Management Platform, both found in their one-stop-shop Hotel Management Platform.
“We’re thrilled to be the first in our field to truly solve the problem of latency when it comes to engaging with guests over these channels,” says Bareket. “With our technology, we can relieve the digital weight from the network’s interface and optimize loading time to create a truly exceptional guest experience.”