Empowers hoteliers to seamlessly and proactively engage with their guests in real-time, using an omni-channel AI-powered agent available 24/7 across all channels. This hub automatically creates a work-order / service order for hotel teams to ensure that issues are met with solutions instantly
Streamlines hotels’ operations and allows operators and hotel teams to simply delegate assignments between departments. It’s suitable for both small crews and enhanced crews, while offering real-time property-level operational data & insights.
Identify, measure and monitor all your hotels' operational performance in real-time. Routier’s Universal Performance Index provides the first real-time multi-property performance score, which is comprised of both guest real-time feedback and keeping the operator SLA.
Easy-to-use task management system equipped with an Al Guest Service Agent that assists in providing superb service & information to your guests, while reducing your team’s workload. Increase efficiency, get rid of bad reviews.
Let your guests choose and communicate digitally on their platform of choice (WhatsApp Messenger, SMS, Viber, WeChat etc.) without the need to download a thing
Fulfill requests faster by immediately alerting and routing guest messages to the right team member.
Guest forgot their toothbrush? No need to call and wait for the Front Desk, a simple message would suffice.
Whether or not you have a dedicated concierge, you can make personalized recommendations and deliver the most memorable guest experience.
Route and escalate dissatisfied customers to service recovery team. Goodbye bad reviews!
Ask guests for timely feedback to measure how you are doing and fix any issues in real-time.
Coordinate spa appointments, special events, and activities through real-time messaging.
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Routier Is Using AI Technology To Bring Hotels Closer To The Needs of Their Guests
Brand standards reach across all areas of a hotel, including – and especially – technology