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STAFF ANALYTICS

Instant, actionable information and alerts that keep you in-the-know and enable you to be more responsive

Identify staff/departmental weaknesses through trends and patterns and plan ahead to avoid reoccurring issues

Streamline operations and improve staff efficiency by automating processes that were once manual

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GUEST ANALYTICS

Measure guest sentiment and guest satisfaction in real-time, during stay, and know exactly what is going on in your hotel

Provide satisfied guests with the opportunity to write online reviews while the experience is still fresh in their minds

Identify satisfied and unsatisfied guests and provide them with the appropriate follow-ups and messages

SOLUTIONS BUILT FOR EVERY
MEMBER OF YOUR TEAM

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Marketing

Replace all costly and unmeasurable printed material with digital materials that can be tracked and traced

React in real-time to deliver relevant in-house promotions on the spot

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General Manager

Identify staff/departmental weaknesses through trends and patterns and plan ahead to avoid reoccurring issues

Gain transparency and clarity into staff performance and guest sentiment levels in real-time

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Revenue Manager

Leverage satisfied guests through upgrades, upsells, and referrals to create additional revenue

Provide satisfied guests with opportunity to write online reviews while the experience is still fresh in their minds

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Sales

Identify returning and satisfied guests who are not members and offer them a chance to sign up

Leverage satisfied guests through upgrades, upsells, and referrals to create additional revenue

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Guest Relations Manager

Welcome all hotel guests according to VIP level upon check-in

Provide guests with relevant information in real-time to enhance and add value to their travel experience

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Front Office Manager

Identify, recognize, and welcome all hotel guests according to VIP level

Identify satisfied and unsatisfied guests and provide them with appropriate follow ups

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Assistant Manager

Measure guest sentiment in real-time during stay to know exactly what’s going on

Identify satisfied and unsatisfied guests and provide them with appropriate follow ups

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Housekeeping

Real-time alerts and notifications for staff for immediate issue recovery

Automated room/issue status eliminates the need for manual communication and provides transparency

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F&B

Respond to any special requests so that extra amenities can be provided

Promote in-house food and beverage services or special offerings

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