Engage with your guests in real-time, without requiring them to download a thing, and improve guest satisfaction levels, staff performance, and in-house revenues.
WELCOME & RECOGNITION
Welcome and recognize all hotel guests according to membership types
Identify returning guests who are not rewards members and offer them a chance to become members
Identify returning guests and rewards members and target them with in-house offerings and promotions
Measure guest sentiment and guest satisfaction in real-time during stay and know exactly what is going on in your hotel
Instant, actionable information and alerts that keep you in-the-know and enable you to be more responsive
Identify satisfied and unsatisfied guests and provide them with the appropriate follow ups
Real-time alerts and notifications for staff in order to perform immediate guest issue recovery
Identify staff/departmental weaknesses through identifying trends and patterns and plan ahead to avoid reoccurring issues
Streamline operations and improve staff efficiency by automating processes that were once manual
Provide satisfied guests with the opportunity to write online reviews while the experience is still fresh in their minds
Make it as easy as possible for your guests to leave reviews by leading them directly to any social/online platform of your choice
Get 100% viewability and the highest exposure rates for all your brands’/ hotels’ in-house promotions and offerings (upsells, upgrades, direct bookings, loyalty programs etc.)
Replace all your costly and immeasurable printed marketing materials with digital materials that can be tracked and traced to see:
How many people actually saw the campaigns/messages/promotions
Which campaigns are bringing in the best results and which aren’t
Be able to react in real-time and create and deliver relevant in-house promotions on the spot instead of having to spend an exorbitant amount of money and resources on printed materials that will quickly be out-of-date
INFORMATION & NOTIFICATIONS
Provide your guests with relevant information in real-time that may enhance and add value to their travel experience
Be able to alert and notify your guests in real-time about any events or disruptions that may affect their stay at your hotel
Routier in action!
Leading brand hotel improves guest satisfaction levels and online social presence
Routier is a Tel-Aviv based technology company which provides a diverse array of guest engagement solutions for businesses and their customers. Routier does not require any downloads or installations on behalf of the end-user, works during-stay in real-time, and guarantees the highest level of client exposure.